Need help?
In most cases, we recommend that you seek assistance from your family, friends, airline, travel agent, bank, tour operator, employer or travel insurance provider in the first instance. We also ask that you consult Smartraveller’s guides to Travelling and Living and Working Overseas, as well as our Frequently Asked Questions page.
If your situation is an emergency or you have exhausted these options and still require assistance, you can contact your nearest Australian mission and follow the prompts. After hours, you can contact our 24/7 Consular Emergency Centre in Canberra on +61 2 6261 3305.
If you are in Australia and seeking assistance on behalf of family members or friends in the United States, you can contact the Consular Emergency Centre on +61 1300 555 135.
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Location and Hours |
Contact Information |
Consular Jurisdiction |
|---|---|---|
|
Mon-Fri |
1601 Massachusetts Avenue NW TELEPHONE SYSTEM INTERMITTENT INTERRUPTION We will be conducting technical maintenance at the Embassy 28 February – 3 March. If you require urgent consular assistance over the period and cannot get through to the Embassy on our listed phone number, please call the 24-hour DFAT Consular Emergency Centre on +61 2 6261 3305. |
Mid-Atlantic and Southeastern US Alabama, Delaware, District of Columbia, Florida,Georgia, Kentucky, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia |
|
Mon-Fri |
123 North Wacker Drive, Suite 1330 CHICAGO IL 60606 Telephone: +1 312 419 1480 Facsimile: +1 312 419 1499 consular.chicago@dfat.gov.au |
Midwest Indiana, Kansas, Illinois, Iowa, Michigan, Minnesota, |
|
Mon-Fri |
1000 Bishop Street, Penthouse HONOLULU HI 96813 Telephone: +1 808 529 8100 Facsimile: +1 808 529 8142 consular.honolulu@dfat.gov.au |
Hawaii |
|
Mon-Fri |
3009 Post Oak Blvd, Suite 1310 HOUSTON TX 77056 Telephone: +1 832 962 8420 Facsimile: +1 832 831 2022 |
Southern Central US Arkansas, Louisiana, Oklahoma and Texas |
|
Mon-Fri |
2029 Century Park East, 31st Floor LOS ANGELES CA 90067 Telephone: +1 310 229 2300 Facsimile: +1 310 299 2380 consular.losangeles@dfat.gov.au |
Southwestern US and Alaska Alaska, Arizona, Southern California, Colorado, New Mexico, southern Nevada (Las Vegas and Clark County) and Utah |
|
Mon-Fri |
150 East 42nd Street, 34th Floor NEW YORK NY 10017 Telephone: +1 212 351 6500 Facsimile: +1 212 351 6501 consular.newyork@dfat.gov.au |
Northeastern US and Puerto Rico and USVI Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Puerto Rico and the US Virgin Islands |
|
Mon-Fri |
575 Market Street, Suite 1800 SAN FRANCISCO CA 94105 Telephone: +1 415 644 3620 Facsimile: +1 415 536 1982 sanfrancisco@austrade.gov.au |
Northwestern US Northern California, Idaho, Montana, Nevada (excl. Las Vegas and Clark County), Oregon, Washington State and Wyoming |