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Where to Get Consular Assistance

Need help?

In most cases, we recommend that you seek assistance from your family, friends, airline, travel agent, bank, tour operator, employer or travel insurance provider in the first instance. We also ask that you consult Smartraveller’s guides to Travelling and Living and Working Overseas, as well as our Frequently Asked Questions page.

If your situation is an emergency or you have exhausted these options and still require assistance, you can contact your nearest Australian mission and follow the prompts. After hours, you can contact our 24/7 Consular Emergency Centre in Canberra on +61 2 6261 3305 or by sending a short SMS to +61 421 269 080.

If you are in Australia and seeking assistance on behalf of family members or friends in the United States, you can contact the Consular Emergency Centre on +61 1300 555 135.
 

 Location and Hours 

             Contact Information            

Consular Jurisdiction

Washington DC  

Mon-Fri
0830hrs to 1700hrs

1145 17th St NW
WASHINGTON  DC  20036
Telephone: +1 202 797 3000
Facsimile: +1 202 797 3331
consular.washington@dfat.gov.au 

Mid-Atlantic and Southeastern US

Alabama, Delaware, District of Columbia, Florida,Georgia, Kentucky, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia

Chicago

Mon-Fri
0830hrs to 1630hrs

123 North Wacker Drive, Suite 1330
CHICAGO  IL  60606
Telephone: +1 312 419 1480
Facsimile: +1 312 419 1499
consular.chicago@dfat.gov.au

Midwest

Indiana, Kansas, Illinois, Iowa, Michigan, Minnesota,
Missouri, Nebraska, North Dakota, South Dakota and
Wisconsin

Honolulu 

Mon-Fri
0800hrs to 1600hrs

1000 Bishop Street, Penthouse
HONOLULU  HI  96813
Telephone: +1 808 529 8100
Facsimile: +1 808 529 8142
consular.honolulu@dfat.gov.au

Hawaii

Houston

Mon-Fri 
0900hrs to 1700hrs

3009 Post Oak Blvd, Suite 1310
HOUSTON  TX  77056
Telephone: +1 832 962 8420
Facsimile: +1 832 831 2022

Southern Central US

Arkansas, Louisiana, Oklahoma and Texas

Los Angeles

Mon-Fri
0900hrs to 1700hrs

2029 Century Park East, 31st Floor
LOS ANGELES  CA  90067
Telephone: +1 310 229 2300
Facsimile: +1 310 299 2380
consular.losangeles@dfat.gov.au

Southwestern US and Alaska

Alaska, Arizona, Southern California, Colorado, New Mexico, southern Nevada (Las Vegas and Clark County) and Utah

New York

Mon-Fri
0900hrs to 1700hrs

150 East 42nd Street, 34th Floor
NEW YORK  NY  10017
Telephone: +1 212 351 6500
Facsimile: +1 212 351 6501
consular.newyork@dfat.gov.au

Northeastern US and Puerto Rico and USVI

Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Puerto Rico and the US Virgin Islands

San Francisco 

Mon-Fri
0900hrs to 1700hrs

575 Market Street, Suite 1800
SAN FRANCISCO  CA  94105
Telephone: +1 415 644 3620
Facsimile: +1 415 536 1982

Northwestern US

Northern California, Idaho, Montana, Nevada (excl. Las Vegas and Clark County), Oregon, Washington State and Wyoming