Hours of operation: 9.00am to 5.00pm, Monday to Friday. See the list of Public Holidays and office closures.
Telephone: +1 (212) 351 6500
Fax: +1 (212) 351 6501
Address: 150 E 42nd St (34th Floor), New York, NY, 10017
Stay informed: common questions answered here.
New York, New Jersey and Connecticut have issued a travel advisory for anyone returning from states that have a significant degree of community-wide spread of COVID-19. These people must self-quarantine for 14-days and an enforcement operation has commenced. Here is a list of restricted states and further information.
- For more information about changes to daily life in New York, please monitor the State Government's dedicated page.
- For more information about changes to daily life in New York City, please visit the NYC Department of Health.
Travel restrictions in other states, along with updates on schools, restaurants, emergency services and transport, are available on each state's local website. We recommend you closely monitor and register for alerts from local authorities in your state, including:
Australia travel restrictions
Australians who are overseas and want to return to Australia are advised to do so as soon as possible by commercial means. Travel is complex and difficult.
There are temporary caps on the numbers of passengers coming into Australian airports from overseas. States and territories have introduced fees for quarantine accommodation. Please visit Smart Traveller for further information.
On 20th March, Australia stopped allowing the entry of people who are not citizens, permanent residents or their families. Please monitor Home Affairs for updates to Australia's immigration and border arrangements during the COVID-19 outbreak.
For more information on travelling please refer to the Australian Government’s Smart Traveller page.
If you’re overseas and can’t or do not want to return to Australia please follow the advice of local authorities.
Visiting our office during COVID-19 pandemic
New building management requirements to observe when you visit the Consulate:
- All visitors and employees must wear face coverings in the building.
- The visitor entrance to the building is 375 Lexington Avenue.
- You must have an appointment confirmed a day in advance to visit our office.
- If you have a fever, cough or any COVID-19 symptoms, please reschedule your appointment.
- Please do not attend our offices if you are ill or if you have had recent exposure to someone who is ill.
- Please do not bring individuals to your appointment who are not required to attend. If you are applying for a child passport, both parents are welcome to attend.
- Please arrive as close to your appointment time as possible (and not prior) to allow for appropriate social distancing in our reception area.
We continue to offer passport services during the COVID-19 pandemic.
If you are in a city or state where stay-at-home orders are in place, or there are restrictions preventing travel, you may be eligible to apply for a temporary passport (valid for up to 12 months) by mail.
If you are considering lodging an application by mail at our office, please contact us on +1 212 351 6500 or at email@example.com to determine if you are eligible.
Please see Applying For A Temporary Passport for more information.
If there are no restrictions preventing your travel, please book your appointment online to lodge your application in person for a full validity passport.
24-HOUR Consular Assistance
Outside business hours, Australians requiring emergency consular assistance can call the 24-hour consular emergency helpline free from the US on +61 2 6261 3305 or SMS +61 421 269 080. During business hours, Australians in the United States requiring consular assistance should contact your nearest Australian mission.
Australian visas, immigration, customs and citizenship
Please visit the Department of Home Affairs website or call the Global Service Centre in Australia on +61 2 6196 0196. The Consulate-General is unable to provide information on visas, immigration, customs or citizenship.