This means that the application is one of a small number of applications that cannot be approved over the internet due to checks required by the Australian Government. Do not submit the application again. If you do, the result will be the same and your credit card will be charged again.
If you have had any criminal convictions in any country, you should obtain police checks and other relevant character documents then apply for a Visitor visa (subclass 600), rather than an ETA to be assessed against the character requirements. If you arrive on an ETA with criminal convictions, you could be refused entry to Australia. Additionally, if you do not meet the health requirements you should apply for a Visitor visa (subclass 600), rather than an ETA. To start an online application you will need to create an ImmiAccount or login to your existing account.
If you do not have any health or character concerns and were unsuccessful in obtaining an ETA online (including passport holders from Taiwan) please contact the Global Service Centre at +61 2 6196 0196 to progress your application. You will need to provide your ETA reference number and passport details.
Global visa processing times for all visa and citizenship applications are posted on the Department of Home Affairs website and updated monthly, providing an indicative timeframe for processing applications. Processing times are impacted each month by changes in application volumes, seasonal peaks, complex cases, and incomplete applications.
Visa Entitlement Verification Online (VEVO) is a free online service that gives visa holders, employers and other registered organisations access to visa entitlements and status information 24 hours a day.
The department does not offer an expedited service. All visa applications are assessed based on their individual merits and against set legal requirements. It is important that you submit a complete application to avoid any delays with the application.
We strongly recommend that you should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by applicants whose visa application was finalised later than expected or where an application is unsuccessful. If applicants travel to the airport without a visa to enter Australia they do so at their own risk and expense.
Please note that the embassy is unable to answer visa and citizenship enquiries.
A Visitor (Business) subclass 600 visa granted in relation to an ABTC allows travel for short-stay business purposes as well as short non-business travel, such as to have a holiday or visit family and friends. Please see the Department of Home Affairs website for further information on ABTC travel
Everyone entering Australia must present a valid and approved travel document as evidence of their identity and nationality. Australian visas are electronically attached to the valid passport used on the visa application.
Australian citizens should hold an Australian passport to enter and leave Australia, even when using a foreign passport overseas. The Australian Passport Office provides information on how to apply for an Australian passport.
You should contact your airline to see if they will carry you. If so, you should then contact the immigration department of all countries to which you are travelling (except Australia) to ensure you will be able to fulfil their immigration/customs requirements.
If you require international movement records for Australia please complete Form 1359 Request for international movement records and email to the address provided on the form.
If you require records prior to 1981 please contact the National Archives of Australia www.naa.gov.au