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Consular services

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Consular Services are provided to Australian citizens living or travelling in the United States by the Australian Embassy in Washington DC and the Australian Consulates-General in Chicago, Honolulu, Houston, Los Angeles, New York and San Francisco.

If you require consular assistance during regular business hours, contact your nearest Australian mission. For consular emergencies outside business hours contact the Consular Emergency Centre in Canberra on +61 2 6261 3305 or SMS +61 421 269 080.

Consular services charter

The Consular Services Charter provides a high-level overview and information on consular services. The Australian Government will do what it can to help Australians in difficulty overseas, but there are legal and practical limits to what help we may be able to provide. Please see the relevant section of the Consular Services Charter for more information.

Your privacy

Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. DFAT's privacy policy can be accessed through this website. Personal information may be used by us to provide consular assistance. In accordance with Australian Privacy Principle 5, information about how we collect, use, disclose and store personal information related to consular cases is contained in our Consular Privacy Collection Statement. Copies of the Statement are available on DFAT website or by requesting a copy from the department.

The media takes a close interest in incidents involving Australians overseas, ranging from crises to individual cases. Consular clients should be aware that there may be some limited circumstances when we will confirm to the media that we are providing you with consular assistance or correct and/or clarify information about the nature of that assistance.

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