Latest news

For the latest immigration and citizenship news, see News - Archive

Electronic Travel Authority (ETA)

From 6 April 2022, all ETA-eligible passport holders can ap​​ply for an ETA using the Australian ETA app. For more information, see our Step by step guide.

If you are unable to use the app, you can apply online through ImmiAccount for another visa that suits your needs.

European passport holders may be eligible for an eVisitor (subclass 651).

At this time, ETA lodgement is only available through the Australian ETA app.​​ To apply you must lodge the application via the ETA app which you can download for free from the Apple Store (Apple) or Google Play store (Android).

You can apply for an ETA through the app if:

Whether you are visiting Australia for a short period of time or planning to migrate, you must have a valid Australian visa.

Visa Types

Information on visas to Australia can be found on the Department of Home Affairs website.

Explore visa options on the department's website to help you find the visa most likely to meet your specific circumstances.

Visa applications, fees & processing times

Most visa applications can be lodged online by creating an ImmiAccount. This is our preferred method of visa lodgement to helps us process your application faster.

If you are lodging an application in the US, please refer to the following information before submitting your application:

Please note, you should not book flights or make travel commitments until you have a valid visa to travel to Australia. The Department of Home Affairs will not be liable for any financial loss incurred by travellers whose visa application was finalised later than expected, or where an application is not successful.

Enquiries

Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries. 

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website and click the Ask a question Digital Assistant button to get started.

 

Global Service Centre

If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9am to 5pm your local time.

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.

 

Using an interpreter

When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.

Alternatively, a TIS interpreter can also be engaged directly via:

•    TIS website: Translating and Interpreting Service (TIS National) or

•    Home Affairs website See: Family and friends helping with your application.

 

Compliments, complaints and suggestions

Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.

 

Allegations related to suspicious border activities

If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime.  You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.

Beware of Visa Scams

To avoid being scammed, you can check the Register of Migration Agents on the OMARA website, to receive the protections of an OMARA registered Migration Agent.

There are Australian registered migration agents working all around the world. These agents are subject to the same Code of Conduct, professional development and regulations as registered migration agents based in Australia. More information about Australia's efforts to ensure the integrity of the migration advice profession is available at: www.mara.gov.au.

Further information on visa scams is available on the Department of Home Affairs website.