The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting Latitude Financial Services.  

A significant number of customer records, including copies of identity documents, have been stolen from Latitude Financial Services. This includes Australian and foreign passports.   

Latitude Financial Services is contacting impacted customers directly and continues to investigate the matter to determine the full extent of the cyber-attack.  

Impacted Australian passports are still safe to use for international travel. Your Australian passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial recognition technology.  

For further information and answers to Frequently Asked Questions, please visit our Latitude Financial Services breach page at

For US passport holders who wish to cancel their US passport, please contact US Passports.  If you are overseas, please contact your nearest US embassy or consulate. 

If you have a foreign passport issued by another country, please contact the diplomatic or consular mission of the country that issued that passport.