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Job: Family Support Officer

Position Details

Position title: Family Support Officer
Location: Embassy of Australia, Washington DC
LE Level: 4
Position Number: 11076
Status: Full time (37.5 hours per week)
Agency/Branch/Work Unit: Defence/Defence Personnel Support Office
Salary: $53,380 per annum
Security Assessment: Required*

*This position is a designated security assessed position. Applicants must be Australian or Australian dual nationality citizens to be eligible for engagement. Employment in the advertised position is dependent on the employee holding or obtaining the required level of clearance. Security clearances can take several months to process, and employment cannot be commenced until the required level of clearance is confirmed. There is no guarantee that the successful candidate for the position will be successful in obtaining a clearance. The inability to obtain a clearance prevents that applicant from being employed and loss of a security clearance at any time will lead to termination of employment.

Contact Information

Contact Officer: Specific questions related to the position can be directed to SQNLDR Jeroen Ruardij on jeroen.ruardij@defence.gov.au

Recruitment Officer: Specific questions related to the position can be directed to Paul P. Vella at Recruitment.Washington@dfat.gov.au. Read information on Locally-Engaged positions (PDF) and terms and conditions of employment.

Closing Date

The closing date for receipt of applications for this position is Opening of Business on Monday, 5 March 2018 (EST).

Applications received after the closing date will not be considered. If you have not been requested to attend an interview within four weeks of the closing date please assume that your application has not been successful on this occasion.

How to Apply

Carefully read and follow the how to apply instructions outlined on our website.


Please note taxation is a personal responsibility for all Locally Engaged Staff and individuals should confirm their taxation obligations before considering an offer of employment with the Embassy. (More information can be found on Terms and conditions of employment.)

About the Department of Defence

The primary role of Defence is to defend Australia and its national interests against armed attack. In doing so, Defence serves the Government of the day and is accountable to the Commonwealth Parliament which represents the Australian people to efficiently and effectively carry out the Government's defence policy. Australia's defence policy is founded on the principle of self-reliance in the direct defence of Australia, but with a capacity to do more where there are shared interests with partners and allies.

Job Description

The Family Support Officer (FSO) position is responsible for personnel administration, policy and coordination services for members of the Australian Defence Organisation (ADO) and their recognised dependants on long term postings to the USA and Canada.

The FSO’s primary role is to facilitate welfare, education and special needs support to ADO members and their recognised dependants administered by Australian Defence Staff (Washington) (ADS (W)). This position is responsible for liaising, researching and facilitating welfare and education support through known and new providers across the USA and Canada.

Duty Statement

The key responsibilities of the position include, but are not limited to:

  • Under general direction develop and maintain strong partnerships with ADF attachés, ADO members, their dependants, and key service providers.
  • Identify and Provide advice to senior ADS (W) management on areas that require improvement.
  • Contribute to drafting, analysing and researching policy and procedures within the fields of welfare, education and special needs.
  • Provide support and coordinate assistance to ADO members and their dependants, and facilitate access to local resources.
  • Provide pre-arrival (online) and post-arrival (face to face/phone) briefings on welfare and education matters to ADO members and their dependants.
  • Act as point of contact for ADO members and their dependants prior to, during and after arrival.
  • Develop and maintain a good knowledge of available resources within local communities.
  • Conduct liaison visits to posting locations within the USA and Canada.

Selection Criteria

Candidates must address all selection criteria for applications to be considered.
  • Demonstrated ability to achieve results through working independently or as part of a small team with limited supervision.
  • Demonstrated experience in being able to manage sensitive issues relating to education and family matters.
  • Demonstrated ability to develop productive workplace relations with stakeholders, third party providers and clients.
  • Highly developed communication and interpersonal skills including the ability to advocate on behalf of families and Defence.
  • Demonstrated problem solving skills and sound judgment.
  • Demonstrated adherence to privacy, confidentiality and Defence governance policies.
  • Demonstrated ability to utilise Microsoft Office products and web based tools.
  • Qualification and/or experience in social work, social science and/or community welfare highly desirable.
  • Demonstrated understanding of the USA, Canada and/or Australian education systems desirable.
  • A clean and valid US driver’s licence or willingness to obtain one desirable.