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Job: Embassy Receptionist

Position Details

Location: Embassy of Australia, Washington DC

LE Level: LE2

Position Number: 10263

Status: Full-time

Agency/Branch/Work Unit: DFAT/CMCB/Security

Salary: $41,627 USD per annum

Security Assessment: Required*

* Employment in the advertised position is dependent on the employee holding or obtaining and retaining an Australian clearance. Security clearances can take several months to process, and employment cannot be commenced until the required level of clearance is confirmed. There is no guarantee that the successful candidate for the position will be successful in obtaining a clearance. The inability to obtain a clearance prevents that applicant from being employed and loss of a security clearance at any time will lead to termination of employment.

Contact Information

Recruitment Officer: Information about Locally-Engaged positions and Embassy recruitment procedures can be located on our website: http://www.usa.embassy.gov.au/whwh/Employment.html.

Email additional questions to Recruitment.Washington@dfat.gov.au.

Closing Date

The closing date for receipt of applications for this position is Close of Business on      Tuesday, 10 April 2018 (EST). Applications received after the closing date will not be considered. If you have not been requested to attend an interview within four weeks of the closing date please assume that your application has not been successful on this occasion.

How to Apply

All application materials should be submitted in a single PDF formatted document and sent via email to Recruitment.Washington@dfat.gov.au

There are three required documents that must be submitted with your application. Note: Applications will not be considered if they do not include these following three documents:

Document 1: Application form 

Complete the application form in full, except for citizenship details, which are only necessary for security cleared positions.  An application form must be submitted for each vacancy applied for.

Document 2: Resume

Include an up-to-date resume which details all relevant work experience, and lists most recent or current employment.  

Document 3: One-Page Pitch

Your 1-2 page pitch is a chance to tell us why you are the right person for the job. We want to know why you want to work at the Australian mission, why you are interested in the role, what you can offer us, and how your skills, knowledge, experience and qualifications are applicable to the role and the selection criteria that was specified. In a nutshell – why should we hire you?


Please note taxation is a personal responsibility for all Locally Engaged Staff and individuals should confirm their taxation obligations before considering an offer of employment with the Embassy.

About the Department

The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

About the Position

This position is part of the Security Section, Corporate Management and Consular Branch in the Department of Foreign Affairs and Trade which is responsible for 24 hours surveillance of Embassy Staff and property. The position is responsible for performing receptionist duties, and as part of the security team assist in the provision of security services

Duty Statement

The key responsibilities for the position include, but are not limited to

  • Provide reception services to walk-in visitors and via telephone enquiries and respond to queries and/or refer to the appropriate contact in the Embassy
  • Manage the Embassy switchboard and monitor the Embassy‘s CCTV system
  • Maintain reception master records such as Embassy personnel, telephone directories, diplomatic/consular lists, duty officer rosters, emergency contact numbers, after-hours overtime roster 
  • Facilitate entry into the Embassy of authorised and other persons in liaison with security officers, including ID checks, logging and issuing visitor’s passes, monitoring key/issue return, and check/update entries in the incident/security suggestion logs
  • Assist Security Manager with issuing of Temporary and Permanent Access Passes for Embassy staff, contractors and visitors.
  • Liaise with Embassy staff to coordinate specific deliveries for events and functions
  • Oversee vehicular access to the Embassy parking facilities
  • Provide new staff, visitors and callers with relevant information as to navigating the city, responding to queries.

Selection Criteria

Candidates must address all selection (including desirables) criteria for applications to be considered.


  • Experience providing receptionist services or in a client services role
  • Excellent oral and interpersonal skills in dealing with people whilst remaining calm and maintaining a professional disposition
  • Excellent  judgment and the ability to handle various  queries on a broad range of subjects
  • Ability to contribute effectively as a member of a small team including the ability to work with minimum supervision and maintain confidentiality
  • Routine computer skills.


  • Experience operating a switchboard.
  • Knowledge of/or work–related experience in a diplomatic mission, international organisation or organisation with a direct link to a diplomatic community.
  • Demonstrated knowledge and appreciation of Australian culture and society.