Embassy of Australia
United States of America
Embassy address: 1601 Massachusetts Ave, NW Washington DC 20036 - Telephone: (202) 797 3000 - Fax: (202) 797 3168

Consular Services

Consular Services to Australian citizens and permanent residents living in and travelling through or the United States are provided by the Embassy and by the Consulates-General in Chicago, Honolulu, Houston, Los Angeles, New York and San Francisco.

If you require consular assistance, contact your nearest Australian mission. For consular emergencies outside normal business hours in the United States you may call the Consular Emergency Centre in Canberra on +1 888 239 3501.  

The Privacy Act and Consular Services

The Privacy Act 1988 (the Act) imposes legal requirements on the ways in which Australian government departments and agencies may collect, store, use and disclose personal information about an individual with whom departments and agencies have dealings.

The requirements of the Act have important implications for consular work.

Consular officers may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. The Statement can be found at www.dfat.gov.au/dept/consular/privacy.html.

The Consular Services Charter - What help we may be able to provide and what we cannot do

The Australian Government will do what it can to help Australians in difficulty overseas, but there are legal and practical limits to what help we may be able to provide. Information on the services we may be able to provide and information on what we cannot do are outlined in the Consular Services Charter


Useful Information

Australian Visas, Immigration and / or Citizenship

Consular staff are not able to provide information about Australian visas, immigration or citizenship as these matters are adminstered by the Department of Immigration and Border Protection.

For information about Australian visas, immigration or citizenship visit www.immi.gov.au or contact the Australian Department of Immigration and Border Protection's Americas Service Center on +1 613 238 1040.

U.S. Visa, Immigration and / or Citizenship matters

Consular staff are not able to assist Australians with United States visa, immigration or citizenship matters.

For information about United States visas, immigration or citizenship contact the United States Embassy in Canberra (http://canberra.usembassy.gov/), or one or the United States Consulates-General in Australia, prior to your departure.

If you are already in the U.S., you should contact United States Citizenship and Immigration Services (USCIS) on +1 800 375 5283 (www.uscis.gov), or the Department of State’s Visa Services enquiry line on +1 202 485 7600 (www.travel.state.gov).

J-1 Visa Exchange Visitor Program

Australians who are subject to, but do not wish to comply with, the two-year home-country residence requirement, may apply for a waiver of that requirement under any one of the five applicable grounds provided for by United States immigration law.

One of those grounds is on the basis of a "No Objection" Statement issued by the Australian Government. Information on applying for a "No Objection" Statement can be found here.

Legal Representation: Local Lawyers and Immigration Attorneys

The Embassy does not maintain a list of local lawyers and/or immigration attorneys.

Each State Bar Association provides a lawyer referral service. Contact details for the State Bar Associations can be found here. The American Immigration Lawyers Association (based in Washington DC) also offers a lawyer referral service. For further information, visit www.aila.org.

*** Neither the Australian Government, nor the Embassy, can accept any responsibility whatsoever for the competence or otherwise of any of the practitioners recommended by these services, nor for any costs involved.


Understanding your obligations and ensuring that you have appropriate taxation arrangements in place is your responsibility. Consular staff are not qualified to advise you on taxation matters and cannot provide ‘Tax Packs’.

All queries relating to Australian taxation, including how to lodge your tax return from the United States, should be directed to the Australian Taxation Office (www.ato.gov.au, tel.: +61 2 6216 1111).

Centrelink and the Provision of Australian Social Security Benefits (incl. Age Pension, 'baby bonus')

The Centrelink program delivers a range of payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.

Consular staff are unable to provide information on Centrelink’s range of payments and services. If you wish to apply for or need to discuss issues relating to the provision of Australian Social Security, contact Centrelink International Services on +1 866 343 3086 (toll-free from the United States) or visit http://www.humanservices.gov.au/customer/dhs/centrelink.

*** Centrelink services are provided between 8.00am to 5.00pm, Monday to Friday, Australian Eastern Standard Time (AEST). AEST is currently 14 hours ahead of Eastern Standard Time (EST), and therefore 13, 12 and 11 hours ahead of the Central (CST), Mountain (MST) and Pacific (PST) time zones respectively.

Birth, Deaths and Marriages (BDM)

The Embassy does not issue birth, death or marriage certificates. If you wish to register a birth, death or marriage, or obtain a copy of your existing Australian birth, death or marriage certificate, you may apply through the official web site of the relevant State or Territory Registry of Births, Deaths and Marriages.

Obtaining a Police Clearance or Criminal History Check

Australians requiring Police Clearance or Criminal History checks should contact the appropriate State or Territory Police force. The type, cost and application forms required for clearance certificates vary, however any State or Territory in Australia will be able to provide at least one of the following certificates:

The Australian Federal Police (AFP) can also issue a National Police Clearance Certificate that covers criminal records in all Australian States and Territories, except Queensland. The AFP has advised that this certificate is acceptable in all countries.

Renewal of Australian Drivers' Licences

The renewal of Australian drivers’ licences is handled by the various State and Territory authorities. The Embassy does not issue or renew drivers’ licences and can only assist with the witnessing and certifying of documents if required. For further questions, or to obtain the relevant documentation for renewing your licence, please contact the transport office in the relevant Australian State or Territory.

International Driving Permits

Some rental car agencies in the United States require an International Driving Permit (IDP) as part of the agreement. An IDP is a widely recognised document that serves as proof of validation of your Australian drivers’ license. An IDP is not itself a licence, however - you must also have a current Australian licence.

IDPs are issued by associated members of the Australian Automobile Association (AAA). To obtain an IDP, please contact the relevant authority in your State or Territory.

Returning Remains to Australia

When human remains are to be returned to Australia for burial or cremation, there are requirements to meet under the Quarantine Act 1908. For assistance with returning remains to Australia, contact the Embassy or one of the five Consulates-General throughout the United States.