Embassy of Australia
United States of America


                                     Vacancy Notice

       Visa Support/Administrative Assistant (DIBP)


Position Details

Location: Embassy of Australia, Washington DC

LE Level: LE2

Position Number: PN20580

Status: Full-time

Agency/Branch/Work Unit: Department of Immigration and Border Protection (DIBP)

Salary: $41,627 USD per annum

Security Assessment: None Required

Contact Information

Contact Officer: Specific questions related to the position can be directed to Gillian Thomas at gillian.thomas@dfat.gov.au

Recruitment Officer: Information about Locally-Engaged positions and Embassy recruitment procedures can be located on our website: http://www.usa.embassy.gov.au/whwh/Employment.html.

Email additional questions to: Recruitment.Washington@dfat.gov.au.

Closing Date

The closing date for receipt of applications for this position is Opening of Business on Monday, 20 November 2017 (EST).

Applications received after the closing date will not be considered. If you have not been requested to attend an interview within four weeks of the closing date please assume that your application has not been successful on this occasion.

How to Apply

For details on how to apply, please see our website: www.usa.embassy.gov.au/whwh/HowToApply.html.


Please note taxation is a personal responsibility for all Locally Engaged Staff and individuals should confirm their taxation obligations before considering an offer of employment with the Embassy.

About the Department

Our mission is to protect Australia’s border and manage the movement of people and goods across it.


We are responsible for immigration and customs border policy. We manage the Migration Programme, the Humanitarian Programme, Australian citizenship, trade and customs, offshore maritime security and revenue collection.

Our operational enforcement arm, the Australian Border Force, is responsible for our investigations, compliance and immigration detention operations offshore and onshore, across our air and seaports and land and maritime domains.

Our work supports the Australian Government to achieve: strong national security; a strong economy and a prosperous and cohesive society.

The work we do touches every part of Australian life—industry and commerce, trade and travel, our national security, protecting our community and enforcing our laws, the security of our offshore maritime resources and environment.


Overview of the Section

The position is part of the DIBP Washington Office, within the Americas Region. The Washington Office is responsible for visa and citizenship operations for applicants residing in the United States, including third country nationals. The office supports the delivery of a range of Australian visa and citizenship programmes, which may include visitor, short stay business, transit, partner, child and citizenship by decent applications. Visa Support / Admin Officers contributes to and works as an enthusiastic and productive member of the DIBP team within the Australian Embassy.

About the Position

The position is responsible for high quality services to a diverse range of clients and undertakes a range of straightforward visa processing and routine administrative functions to support the work of DIBP.  The position provides administrative support to both the visa and citizenship teams.

Duty Statement

The key responsibilities of the position include, but are not limited to:

  • Register mail, visa applications, collect payment and undertake data entry for visa and citizenship applications
  • Manage client visa payments with regard to underpayment and administrative related issues
  • Undertake routine immigration-related casework and perform integrity checks of support documentation for immigration applications
  • Provide administrative support and contribute to the operations of the work area
  • Maintain paper and electronic files, including creating, amending and retrieving data.

Selection Criteria

Candidates must address all selection criteria for applications to be considered.


  • Familiarity or capacity to quickly develop familiarity with the Australian visa and citizenship framework.
  • Strong computer skills, including data entry and information management.
  • Excellent communication and interpersonal skills, including the ability to maintain confidentiality.
  • Sound initiative, judgment, flexibility and an ability to work as an effective team member.
  • Accuracy and attention to detail, including strong organisational skills.


  • Prior administrative experience in an immigration environment.