Americas Service Centre
Telephone: (613) 238-1040
Hours of operation: Monday to Friday, 10:00 am to 5:00 pm Eastern Standard Time. Please note the holiday schedule for days of operation.
The Department operates a telephone contact centre accessible from anywhere in North America (Canada, USA, and Mexico) and most of the Caribbean. Please note that international telephone charges to Canada will apply if calling from outside of Canada.
The information officers will answer your questions about visas, immigration and citizenship. Service is available in English, French, Portuguese and Spanish.
Alternatively, you can obtain information on Visas and Immigration from the Department of Immigration and Border Protection (DIBP) website
and information on Australian Citizenship from the Australian Citizenship website.