Embassy of Australia
United States of America

Immigration and Border Protection

How to contact the Department of Immigration and Border Protection

Clients who have not yet lodged a visa or citizenship application should direct all queries to the Americas Service Centre.

Clients who have already submitted a visa or citizenship application in Washington may:

  • call the Americas Service Centre;
  • upload any additional supporting documentation to your ImmiAccount; or
  • if you have been contacted by a case officer, contact them directly by replying to their email.