How to contact the Department of Immigration and Border Protection
Please refer to the Department of Immigration and Border Protection website for comprehensive information on visa and citizenship applications and how to lodge. You may also use our Visa Finder tool to discover possible visa options to suit your circumstances.
If you have an enquiry please use our online enquiry form.
For further questions, please direct your query to the Americas Service Centre.
Applicants who have already submitted a visa or citizenship application in Washington may:
- call the Americas Service Centre in Canada;
- upload any additional supporting documentation to your ImmiAccount; or
- if you have been contacted by a case officer, contact them directly by replying to their email.